Your CX Energy Boost! Podcast Artwork Image

Your CX Energy Boost!

Zanna van der Aa

Based on her PhD in CX and her 20+ years of experience with driving CX transformation programs globally, Zanna van der Aa shares all her knowledge with you, so you can enhance the impact of your own CX program even more. She always combines her scientific background with a very no-nonsense, pragmatic, energizing approach that you can apply immediately in your day-to-day work.
Episodes
Interview with Sandra Thompson (Ei Evolution) on the Impact of Emotional Intelligence in Customer and Employee Experience EPS #26February 12, 2024
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Interview Kinga & Lotte on Generational Insights and How to Engage Gen-Z EPS #25February 09, 2024
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Stop measuring touchpoints EPS #24February 05, 2024
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Interview Ken Coyne (OpsTalent) on Leadership, Culture-Building & Employee Engagement EPS #23January 29, 2024
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Interview Sam Stern (LinkedIn) about the Power of a Customer-Centric Culture EPS #22 October 25, 2023
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3 pitfalls of engaging leadership in CX transformation | EPS #21October 17, 2023
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7 ways to get CX transformation in the DNA of your organisation | EPS #20October 17, 2023
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Unveiling the Power of Service Experience | EPS #19August 24, 2023
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Mastering Customer Experience: The 5 Essential Goals for CX Transformation | EPS #18August 24, 2023
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Interview Maxie Schmidt (Forrester) on How to Unravel the Business Impact of Customer Experience | EPS #17June 22, 2023
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Interview Lotte Kersten (Disruptors) on Engaging Millennials and Gen Z through Transformation of Work | EPS #16June 01, 2023
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Interview Danny Peters (Milkymap) on Journey Management | EPS #15May 23, 2023
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Interview Jochem van der Veer (TheyDo) on Journey Management | EPS #14May 23, 2023
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Tiny Habits as Gamechanger for Successful CX Transformation | EPS #13May 05, 2023
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The Basics of Journey Mapping | EPS #12April 27, 2023
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The 5 Types of Experience | EPS #11April 27, 2023
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5 Key CX Metrics Nobody Uses | EPS #10April 20, 2023
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Interview Arjan Kramer (Salesforce) on Digital Transformation | EPS #9April 07, 2023
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Interview Inge Dubois (Randstad) on Leading Transformation | EPS #8March 09, 2023
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The Drivers of Employee Experience | EPS #7November 26, 2022
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To Benchmark or Not To Benchmark | EPS #6November 26, 2022
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Sense and Non-Sense of the Net Promotor Score (NPS) and Customer Effort Score (CES) | EPS #5October 02, 2022
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Finding the Drivers of Customer Experience | EPS #4October 02, 2022
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Setting Your Customer Experience Compass | EPS #3September 30, 2022
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Interview Dan Cable (London Business School) on Leading Transformation | EPS #2June 07, 2020
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