Your CX Energy Boost! Podcast Artwork Image

Your CX Energy Boost!

Zanna van der Aa

Based on her PhD in CX and her 20+ years of experience with driving CX transformation programs globally, Zanna van der Aa shares all her knowledge with you, so you can enhance the impact of your own CX program even more. She always combines her scientific background with a very no-nonsense, pragmatic, energizing approach that you can apply immediately in your day-to-day work.
Episodes
How Your CX & EX Drivers Guide Transformation EPS #29May 08, 2024
Episode artwork
10 Survey Tooling Mistakes & How to Avoid Them EPS #28May 08, 2024
Episode artwork
CX should focus less on... CX EPS #27March 28, 2024
Episode artwork
Interview with Sandra Thompson (Ei Evolution) on the Impact of Emotional Intelligence in Customer and Employee Experience EPS #26February 12, 2024
Episode artwork
Interview Kinga & Lotte on Generational Insights and How to Engage Gen-Z EPS #25February 09, 2024
Episode artwork
Stop measuring touchpoints EPS #24February 05, 2024
Episode artwork
Interview Ken Coyne (OpsTalent) on Leadership, Culture-Building & Employee Engagement EPS #23January 29, 2024
Episode artwork
Interview Sam Stern (LinkedIn) about the Power of a Customer-Centric Culture EPS #22 October 25, 2023
Episode artwork
3 pitfalls of engaging leadership in CX transformation | EPS #21October 17, 2023
Episode artwork
7 ways to get CX transformation in the DNA of your organisation | EPS #20October 17, 2023
Episode artwork
Unveiling the Power of Service Experience | EPS #19August 24, 2023
Episode artwork
Mastering Customer Experience: The 5 Essential Goals for CX Transformation | EPS #18August 24, 2023
Episode artwork
Interview Maxie Schmidt (Forrester) on How to Unravel the Business Impact of Customer Experience | EPS #17June 22, 2023
Episode artwork
Interview Lotte Kersten (Disruptors) on Engaging Millennials and Gen Z through Transformation of Work | EPS #16June 01, 2023
Episode artwork
Interview Danny Peters (Milkymap) on Journey Management | EPS #15May 23, 2023
Episode artwork
Interview Jochem van der Veer (TheyDo) on Journey Management | EPS #14May 23, 2023
Episode artwork
Tiny Habits as Gamechanger for Successful CX Transformation | EPS #13May 05, 2023
Episode artwork
The Basics of Journey Mapping | EPS #12April 27, 2023
Episode artwork
The 5 Types of Experience | EPS #11April 27, 2023
Episode artwork
5 Key CX Metrics Nobody Uses | EPS #10April 20, 2023
Episode artwork
Interview Arjan Kramer (Salesforce) on Digital Transformation | EPS #9April 07, 2023
Episode artwork
Interview Inge Dubois (Randstad) on Leading Transformation | EPS #8March 09, 2023
Episode artwork
The Drivers of Employee Experience | EPS #7November 26, 2022
Episode artwork
To Benchmark or Not To Benchmark | EPS #6November 26, 2022
Episode artwork
Sense and Non-Sense of the Net Promotor Score (NPS) and Customer Effort Score (CES) | EPS #5October 02, 2022
Episode artwork