Discovering CX Transformation
Interview Jochem van der Veer (TheyDo) on Journey Management | EPS #14
Join the Champions League of Customer Experience Transformation!
Sign up for weekly inspiration: https://zannavanderaa.com/cxleague/
For timestamps see below.
Discover the Power of Journey Management 🚀
Join me in the captivating conversation I had with Jochem van der Veer, Co-Founder & CEO TheyDo journeymanagement. Together we explore the fascinating world of journey management and its impact on organizations.
We discuss how Journey Management can help you to:
📌 Simplify Complexity & Gain Perspective
📌 Break Down Silos & Drive Collaboration
📌 Extract The Right Data & Have Meaningful Impact
📌 Shift Mindsets & Drive Progress
Check out this podcast to gain valuable insights on journey management and unlock it's potential in your own organisation.
(00:00) Introduction and Personal Background
(05:25) The Power of Journey Mapping and Journey Management
(12:42) Breaking Silos with Journey Management
(19:56) The Big Shift Towards Journey Management
(23:30) A Pragmatic Approach to Journey Management
(28:39) Driving Journey Management: Role of Departments
(32:19) Preventing Data Overload in Journey Management
(37:42) Taking Journey Mapping to the Next Level
(42:20) The Future of CX
To dive deeper into the popular topic of Journey Management, we recorded a podcast with Jochem van der Veer (CEO TheyDo, EPS 14) and Danny Peters (CEO MilkyMap, EPS 15).
Join the Champions League of Customer Experience Transformation!
Sign up for weekly inspiration: https://zannavanderaa.com/cxleague/
For timestamps see below.
Discover the Power of Journey Management 🚀
Join me in the captivating conversation I had with Jochem van der Veer, Co-Founder & CEO TheyDo journeymanagement. Together we explore the fascinating world of journey management and its impact on organizations.
We discuss how Journey Management can help you to:
📌 Simplify Complexity & Gain Perspective
📌 Break Down Silos & Drive Collaboration
📌 Extract The Right Data & Have Meaningful Impact
📌 Shift Mindsets & Drive Progress
Check out this podcast to gain valuable insights on journey management and unlock it's potential in your own organisation.
(00:00) Introduction and Personal Background
(05:25) The Power of Journey Mapping and Journey Management
(12:42) Breaking Silos with Journey Management
(19:56) The Big Shift Towards Journey Management
(23:30) A Pragmatic Approach to Journey Management
(28:39) Driving Journey Management: Role of Departments
(32:19) Preventing Data Overload in Journey Management
(37:42) Taking Journey Mapping to the Next Level
(42:20) The Future of CX
To dive deeper into the popular topic of Journey Management, we recorded a podcast with Jochem van der Veer (CEO TheyDo, EPS 14) and Danny Peters (CEO MilkyMap, EPS 15).