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For timestamps see below.
Ever wondered how to reduce unnecessary customer contacts while boosting your customer experience?
Zanna shares her effective approach, revealing how to calculate potential savings, create simple yet impactful business cases, and and ultimately enhance the journeys to prevent contacts that also your customers would love to avoid.
Tune in to learn more about:
💡 Understanding the Scope of Service Experience
💡 The Two Perspectives of Service Experience
💡 Metrics for Measuring Experience
💡 The Power of Preventing Contacts
💡 Quality of Call Registration and Journey Analysis
💡 Maximizing Service Experience Impact
🎁 Plus, don't miss out on our special holiday gift at the end of this year.
Ready for a dose of inspiration?
Tune in today and unleash the potential of service experience.
[01:24] The Scope of Service Experience
[02:29] The Two Perspectives of Service Experience
[05:02] Metrics for Measuring Experience
[09:10] The Power of Preventing Contacts
[16:14] Call Registration and Journey Analysis
[22:19] Maximizing Service Experience Impact