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Are you curious about the inner workings of Customer Experience (CX) transformation and the pitfalls that CX teams encounter when trying to engage leadership?
If so, you will definitely like this podcast!
We delve into the world of CX transformation and explore three major pitfalls that organizations stumble upon.
Here's a sneak peek into what you can expect:
Pitfall 1: Relying on Business Cases for Engagement
Pitfall 2: Overemphasis on Qualitative Research
Pitfall 3: Don't critisize everyone all the time
But that's not all! The podcast also offers a deep dive into the concept of "Empathy for Leaders," shedding light on the challenges faced by leaders in today's complex corporate landscape.
Discover how showing empathy, understanding, and support for leaders can pave the way for more successful CX initiatives.
Tune in and gain valuable insights that can transform the way you approach CX initiatives and leadership engagement.
(01:54) Pitfall 1: Relying on Business Cases for Engagement
(07:28) Pitfall 2: Overemphasis on Qualitative Research
(11:05) Pitfall 3: Keep focusing on a positive attitude
(13:50) Empathy for leaders
(17:21) Next podcast with Sam Stern