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For timestamps see below.
In this podcast episode, I had the pleasure to interview Ken Coyne, the co-founder of Ops Talent, a company known for its innovative approach to employee experience and culture.
Some interesting topics we discuss:
👉 The 5 H’s Framework Ops Talent's core values Be Happy, Be Healthy, Be Humble, Be Helpful, and Be Honest, and how they're integrated into the company culture.
👉 Leadership by Example We talk about communication and openness in leadership style, encouraging feedback from the team and fostering an environment where mistakes are learning opportunities.
👉 Cultivating a Family Culture How Ops Talent fosters a family-like atmosphere where individuals feel valued and supported. Ken highlights the roles of his brother Trevor and Gabriella, leveraging their strengths in leading the company.
👉 Transitioning from KPIs to "Keep People Inspired" Shift focus from traditional KPIs to "Keep People Inspired" metrics, recognizing and rewarding employees for their contributions, fostering a positive work environment.
Next to that Ken shares some steps for improving company culture.
Looking for valuable insights into leadership, culture-building, and employee engagement? Tune in now!
(01:32) Ken's Background and Journey
(05:46) Ops Talent's Origins and Evolution
(13:20) The Five H's Framework
(19:44) Challenges and Learnings in Cultivating Culture
(25:53) Leadership by Example
(28:51) From KPIs to "Keep People Inspired"
(34:18) Steps for Improving Company Culture
(37:10) Embracing Change and Human-Centricity