Join the Champions League of Customer Experience Transformation! Sign up for weekly inspiration: https://zannavanderaa.com/cxleague/
For timestamps see below.
You use this tool to send your customer and employee experience surveys
but you struggle getting the best out of the insights it provides…
Listen to this podcast for 10 very clear pointers on how to manage to get the best value out of it.
The 10 topics that are discussed:
Enjoy the podcast!
(02:13) Short Survey Religion
(04:53) Maximize Measurements
(06:35) Tricky Templates
(08:02) Continuous Measuring
(10:37) Sexy Dashboarding
(14:00) Individual Feedback Customers
(16:41) Individual Feedback Employees
(18:02) No Place to ‘Land’
(19:54) Complex IT integrations
(20:55) Response Rate Fetish
Join the Champions League of Customer Experience Transformation! Sign up for weekly inspiration: https://zannavanderaa.com/cxleague/
For timestamps see below.
You use this tool to send your customer and employee experience surveys
but you struggle getting the best out of the insights it provides…
Listen to this podcast for 10 very clear pointers on how to manage to get the best value out of it.
The 10 topics that are discussed:
Enjoy the podcast!
(02:13) Short Survey Religion
(04:53) Maximize Measurements
(06:35) Tricky Templates
(08:02) Continuous Measuring
(10:37) Sexy Dashboarding
(14:00) Individual Feedback Customers
(16:41) Individual Feedback Employees
(18:02) No Place to ‘Land’
(19:54) Complex IT integrations
(20:55) Response Rate Fetish