Discovering CX Transformation

Dan Cable (London Business School) | Human Centric CEO Podcast | EPS#2

Zanna van der Aa Season 1 Episode 35

Join dr. Zanna van der Aa and Professor Dan Cable from London Business School as they explore the concept of human-centric leadership. In this insightful and energizing conversation, they discuss how CEOs can foster a culture of purpose and engagement within their organizations.

The podcast delves into practical strategies for injecting purpose into daily work, the importance of connecting employees with customers, and how small changes can lead to significant improvements in both employee satisfaction and business outcomes. Both Dan and Zanna share research and anecdotes that highlight the power of human-centered approaches in various organisations.

Recorded in London at Premiere Podcast Studios (https://premierepodcaststudios.com/) in September 2024.

#humancentricity #cxtransformation #interview #londonbusinessschool  #customerexperience #inspiration #purpose

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LinkedIn:   / zannavdun 
Blog: https://zannavanderaa.com/blog/
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