Discovering CX Transformation

Leadership Activation in CX Transformation EPS #36

Zanna van der Aa Season 1 Episode 36

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For timestamps see below.


Don’t underestimate the importance of leadership in CX Transformation
Make leadership activation part of your program design, involve them as soon as possible and make their roles really tangible.

How?

🚀 Check which levels of leadership you have in your organization

🚀 Customize specific activities for their role

🚀 Onboard every level separately

🚀 Share monthly scores & progress

🚀 Embed the way of working in the hierarchy

In this podcast Zanna talks you through all the steps in detail. Tune in and enjoy!


(01:01) Why this podcast?

(02:49) Check levels of leadership

(05:40) Customize specific activities for their role

(08:09) Onboard every level separately

(09:53) Share monthly scores & progress

(11:22) Embed the way of working in the hierarchy

(14:24) Additional inspiration