Discovering CX Transformation
Based on her PhD in CX and her 25+ years of experience driving CX transformation programs globally, dr. Zanna van der Aa explains the core concepts of Customer Experience transformation, navigating you through the sense and nonsense, sharing do's and don'ts, lessons learnt and successful, inspiring interventions.
She combines her scientific background with a very no-nonsense, pragmatic, energizing approach that you can apply immediately in your day-to-day work. Always connecting it to her vision of creating more Human Centric organisations by focusing on the three pillars of successful CX transformation: customers, employees and purpose.
Discovering CX Transformation
Interview Sid van Wijk (Miro) | Human Centric CEO Series | EPS #41
In this episode of the Human Centric CEO podcast, I sit down with Sid van Wijk from Miro to explore the future of work. We dive into the challenges of hybrid work, the "hybrid paradox" of flexibility vs. connection, and how experimentation can shape better workplaces. Sid shares practical tips like the "Rule of Two" for inclusive meetings and highlights the magic of human connection in a digital world.
Discover how to navigate the evolving workplace and create environments where people truly thrive.
Prefer to watch our video recording? Check the podcast on YouTube!
Recorded in Amsterdam in November 2024.
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(00:00) Introduction
(00:17) Sid's journey and hybrid work experience
(02:03) The need to redesign work structures
(10:21) The hybrid paradox
(16:43) Why hybrid happens to us
(24:07) The "rule of two" for hybrid meetings
(30:31) Experimentation in the workspace
(35:05) Designing for learning and feedback
(50:32) The Importance of human connection
(1:00:07) Key takeaways and looking ahead